Yes! You asked! Now I can vent without seeming like I’m just looking for trouble!
I ended up buying an AMD Vega 56. Not really standard for me, and certainly something to be nervous about with so much money on the table, but the RX 480/580 wasn’t available in my area and I really needed an upgrade for some more advanced, power-hungry tools like Magix Vegas 14 and Autodesk Maya. Well, I got it, and Newegg delivered it unceremoniously on time. No damage, no delays, just as-is.
To be clear, I am-- or at least used to be-- a hardcore AMD fan. Yeah, I’ll get to that.
So, I bought the XFX model. Things started to seem off when I looked at my order and didn’t see my Wolfenstein II/Prey key-- that was a bit disappointing. Apparently I missed it by one day, and it didn’t even apply to the XFX model, even though Nvidia’s Destiny 2 promo was for every single aftermarket model of their own cards. Considering this was just under $500, pretty disappointing customer service. AMD deflected the blame to “my retailer”, and Newegg informed me that the XFX model didn’t include it.
Still, I installed the card. The Radeon lights looked beautiful on my system. The computer booted on without a problem. Then, I installed the drivers… instant BSoD. Tried again. Instant BSoD. What?
Checked online… Overclockers UK, AMD Community forums and a few other forums were full of Vega 56 owners complaining about the same problem. Apparently, PCI-E 2.0 and Windows 10 caused this issue. This wasn’t a warning on the box. It just said 16x, alongside a few other requirements I had no issue with. What gives?
I contacted AMD about it. After four days or so, they responded with something that felt like a bot message. I gave them everything I could to work with, including the forum threads, my own hardware specs, and everything I had found that pointed to a Windows 10 driver issue that could be patched with some work, since this bug didn’t exist in Windows 7.
Then I got this absolute disgrace of a reply:
Thank you for your response
I understand you are facing an issue with the BSOD screen while you are trying to install the graphic card driver update in your system. I verified your dx diag report and found you are using windows 10 64bit operating system.
I verified your motherboard model Gigabyte 78LMT-USB3 and found there is no driver/chipset support to the windows 10 operating system.
https://www.gigabyte.com/Motherboard/GA-78LMT-USB3-rev-41#support-dl
Please be informed the new RX Vega graphic card are based on the new Vega architecture and it needs latest BIOS version support from the motherboard.
Hence I kindly request you to upgrade your motherboard or kindly request you to work with the windows 7 operating system.
Thanks for contacting AMD
In order to update this service request, please respond, leaving the service request reference intact.
Best regards,
AMD Global Customer Care
Are you kidding me? My board works fine with Windows 10. It works fine with the R9 280 I bought four years ago. It works with RX 480’s. It works with RX 580s. It works with GTX 1070s, 1080s… every single card on the market, except the Vega 56 when you use Windows 10 in specific. I didn’t buy your top of the line card to be treated like a second class citizen.
Needless to say, I did my best to stay calm, switched back to my R9 280, and contacted Newegg, bracing for the worst. A return meant a replacement model, but my card wasn’t even defective, it just had s*** drivers. Any other card they give me will be just as bad.
For one reason or another… they made an exception! The surprises just kept coming. They offered to take the card back for store credit, no restocking fee… even if that is a loss for them. Granted, I’ve bought from them before, including the computer I use today-- but I didn’t expect this regardless, and it’s with this that I proceed to support Newegg with a glowing recommendation, even if I’ll never touch an AMD product again.
I’m going to love buying a GTX 1070. I told my friends about this, and nearly all of them responded with some form of “I told you AMD was s***” or “Welcome to the winners’ side!” Nvidia earned a customer here, all they had to do was sit back and watch their competition alienate their fans. Apparently I’m not the only one being treated like dirt, though, considering the little Command and Conquer 3 incident last week. I do hope they don’t actually mean it about dropping DX9, while the company may be atrocious there’s plenty of great people in the AMD community that deserve better.
Never again, AMD. Man, that felt good to get off my chest. Thanks for letting me vent in an angry, rambling manner… I enjoyed that quite a bit.