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[FIXED] Epic Games Store is REMOVING the games billing information on timely basis

epic-games

#41

the only practical limitation is that you can only do it once “per game”, since you can’t activate more than 1 of the same game on your account ofc (i’d think),
and since epic can’t gift games yet it also doesn’t really matter much there, tho i think they did bother to mention it was non transferable anyways :smile:


#42

It could be the drop down box doesn’t have an option to show past purchases, but there are still logged in the database. shrug

I installed the launcher just to see and everything previously purchased in still listed in my account. Well, right now more curious to see what GOG Galaxy 2 will be like.


#43

Me either. And I have the memory of a sieve now a days :exploding_head:


#44

if they really use this as an excuses… why should we use space on our computer to install their client ? :stuck_out_tongue: I don’t have it installed since I still don’t trust them (and I just love to hunt achievements on only one system).


#45

FYI, i’ve contacted them and was able to get my full payment history going back to 2015.

it help to research and ask before accusing

how it went,

  1. i sent the message questing my purchase history
  2. they ask me for more information to make sure i actually own the account.
  3. they send me a email confirmation link to confirm the email.
  4. they sent me my purchase history.

those message were sent and received in a 2 hours range.

support is a 10/10 for me … way better than steam.

XXXXXXXXXX was removed by me (it's order id + price)

Thank you for verifying your email!

Here’s all of your payment history:

RiME
XXXXXXXXXXXXXXXXXXXXXXXXX 05/23/2019 07:49:19 PM

Detroit: Become Human Pre-Purchase
XXXXXXXXXXXXXXXXXXXXXXXXX 05/23/2019 12:31:39 AM

Satisfactory Early Access
XXXXXXXXXXXXXXXXXXXXXXXXX 05/18/2019 05:27:34 PM

Stories Untold
XXXXXXXXXXXXXXXXXXXXXXXXX 05/18/2019 03:14:54 AM

Over 9000 Swords
Weapon Component
Multistory Dungeons
Fabric Materials - 56 Pack
Rolls and Dodges Animation Set
XXXXXXXXXXXXXXXXXXXXXXXXX 03/12/2019 07:18:20 PM

Slime Rancher
XXXXXXXXXXXXXXXXXXXXXXXXX 03/12/2019 07:17:09 PM

Axiom Verge
XXXXXXXXXXXXXXXXXXXXXXXXX 02/07/2019 08:14:06 PM

Platformer Kit 2D
Scifi Kitbash Level Builder
Hand Painted Textures Starter Kit
Luos’s Particle Toolkit Vol. 1
CCG Toolkit
XXXXXXXXXXXXXXXXXXXXXXXXX 02/04/2019 02:36:13 PM

interactive Open World Foliage
Autumn Audio Bundle
Automotive Materials
Small Animal Behavior Pack: Rabbit, Squirrel, Rat
2D Graveyard Pack Handcrafted Art
Stylized Desert Environment
SDF Robo Progress Bars
XXXXXXXXXXXXXXXXXXXXXXXXX 01/31/2019 01:38:54 PM

Paragon: Shinbi
Paragon: Twinblast
Soul: City
Paragon: Muriel
Paragon: Agora and Monolith Environment
Paragon: GRIM.exe
Paragon: Grux
Paragon: Countess
Paragon: Howitzer
Paragon: Rampage
Paragon: Kwang
Paragon: Serath
Paragon: Riktor
Paragon: Male Announcer
Paragon: Feng Mao
Paragon: Gadget
Paragon: Crunch
Soul: Cave
Paragon: Dekker
Paragon: Phase
XXXXXXXXXXXXXXXXXXXXXXXXX 01/31/2019 01:35:48 PM

Paragon: Iggy & Scorch
Paragon: Lt. Belica
Paragon: Wraith
Paragon: Wukong
Paragon: Morigesh
Paragon: Zinx
Paragon: Gideon
Paragon: Boris
Action RPG
Paragon: Steel
Paragon: Aurora
Paragon: Kallari
Paragon: Drongo
Paragon: Revenant
Paragon: The Fey
Paragon: Greystone
Paragon: Sparrow
Paragon: Yin
Paragon: Narbash
Paragon: Terra
XXXXXXXXXXXXXXXXXXXXXXXXX 01/31/2019 01:34:52 PM

The Ace Pack
XXXXXXXXXXXXXXXXXXXXXXXXX 08/29/2018 02:36:57 AM

Fortnite Battle Royale - Wingman Starter Pack
XXXXXXXXXXXXXXXXXXXXXXXXX9 08/27/2018 02:38:54 AM

Deluxe Edition
XXXXXXXXXXXXXXXXXXXXXXXXX 10/22/2017 03:33:19 AM

UE4 Mannequin: Mobile
XXXXXXXXXXXXXXXXXXXXXXXXX 02/27/2016 05:12:41 AM

Unreal Tournament
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:13:35 AM

Mixamo Animation Pack
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:12:57 AM

Infinity Blade: Effects
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:12:37 AM

Infinity Blade: Sounds
XXXXXXXXXXXXXXXXXXXXXXXXX $0.00 09/11/2015 02:11:37 AM

Infinity Blade: Ice Lands
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:11:17 AM

Lightroom: Interior Day Light
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:11:05 AM

Xoio Berlin Flat
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:10:58 AM

Infinity Blade: Adversaries
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:10:52 AM

Animation Starter Pack
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:10:29 AM

Infinity Blade: Weapons
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 02:09:33 AM

Infinity Blade: Warriors
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 12:24:13 AM

Infinity Blade: Grass Lands
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 12:24:01 AM

Infinity Blade: Fire Lands
XXXXXXXXXXXXXXXXXXXXXXXXX 09/11/2015 12:23:41 AM

Please let me know if you have any questions or other problems that I could assist you with, I remain at your disposal.

Kind regards,


#46

That’s not something you should have to do though, the “accusation” is still accurate, they’ve removed your history from your own access. There’s no reason why you should have to ask them to give it to you when it can just simply be displayed to start with.

How is that better than steam where you can just go and look it up yourself at any time?


#47

Never attribute to malice that which is adequately explained by stupidity.

i’m currently talking with the support to figure out what is the actually issue, you know … looking into the problem before throwing fake news to scare people


#48

What exactly is fake here?
Information was removed from everyone’s account info. That happened. It’s not even an accusation, it’s a statement of fact.

What are you throwing random buzzwords at us for?


#49

as i mention earlier, no data is removed, there’s an issue with the complementary feature that display your passed order, but it’s nothing more than complementary, they are force to give you the data if you ask them, the way they setup their ui is their problem (even if it’s sloppy there’s nothing wrong)


#50

Billing history is not “complimentary” it’s a vital and basic feature of any reasonable digital store.


#51

vital and basic is being able to transfer the data on request like i did.

complementary is showing it on the account like they tried and failed.


#52

Without evidence of having claimed the freebies, no one could prove they got them should Epic “accidentally” remove them from their libraries as well. Any support would ask you to show that evidence to back your claim, but if it doesn’t show for you, you can’t provide it.

Convenient mistake? No, just another corrupt move in a long list of them.


#53

Well we have a basic and fundamental disagreement then. I’m sorry your standards are so low that you think this treatment is something that is acceptable. I do not.


#54

my standard are set at the law. nothing less,

but i guess it’s easier to hate than actually trying eh @Rhyagelle


#55

We already knew you could Request your own information, but I don’t see how this changes anything. Sure, let’s beat this SUPER smart concept while we are at it.

Great! Now it will be probably harder to send it to the wrong person at least (I guess).

11/10 even when it’s not automated function! Why the hell support person needs to do that in the first place?! 2 hours, well… 2 hours in your case. What will happen in peak hours where plenty of people need help from support or that exact same thing? They will hire more support people I guess :smiley:. At least more job openings is a good thing. Until they make it automated they might as well make sure they have 1 support employee for every 100 customer accounts :rofl:

Again… 2 hours?! Let’s for the sake of it say that the customer support person didn’t had much tickets to respond to… I might as well say he was typing your info manually and at that point I won’t be surprised at all :rofl:. Epic story right there.

If it was something like pressing a simple button in their payment history page (which is totally moot now - CLEARLY) and confirming your mail address + receiving the simple thing in the span of 1 minute I would have been fine with it.

There’s nothing to look at - I thought that’s the whole issue here :smiley:. Clearly there’s nothing to see on their client, platform or whatever in therms for simple billing information. They as well might better remove that page - clearly no point being there?!
How is this ok in almost 2020 and what’s fake news about that? I posted it, because it baffles my mind how simple and idiotic their practice is. They for sure look like they are inventing the customer basic information system either from scratch or on a whole new backwards level. Those things exist from decades on decades… They might as well try to do their own internet… why bother with the one we have now?!

No wonder everybody except you is impressed how insolent they are in everything they try (yeah … couldn’t use better word than try in this case) to do.

^ Can’t get clearer than that. Amen :smiley:


#56

Your success of requesting what should come to a customer without request doesn’t invalidate what is happening or disprove that removing (or not showing) billing history is wrong though, even should it be a history of freebies. Imagine if Amazon didn’t record your purchase history and you had to call them up to get it every time you needed it.

I don’t hate things to hate them bellegueule. I dislike things that I find to be disreputable when they show themselves to be. Being aligned to Tencent was just one of the first signs to me that Epic can’t be trusted and this happening to a customer now just doesn’t surprise me in the very least.


#57

I like the general salt in this thread and I’m pleased to say I’m using it in today’s Pentagram Drawing Practices :tm: with my initiates.

In all seriousness, though, I much more prefer a friendlier atmosphere.

Do any of you who use Epic reckon you could shoot a feedback email requesting the info be readily available on the site on upcoming AI updates?

I dunno if Epic has a Roadmap but that could added to it if enough noise is made.

I don’t own an account there therefore am unable to send an email asking about or requesting a feature I will never use. Similarly, I would hit up Reddit with the issue as well. It if blows up there, higher chance Epic will try to make changes.

Discussing the issue here doesn’t amount to much in terms of service changes, aside from donating Salt to The Church of Elmo – which we very much appreciate, keep your eyes open for our upcoming Loyalty Program.


#58

That’s a function you shouldn’t neglect from the start… it’s plain and simple insolence. That’s huge busyness that was launched so poorly that it’s mind blowing.

Raising awareness and asking here for stuff is suddenly a problem when I do it for whatever reason :smiley:. Ok, I’ve been noted. It’s a forum, so discussing this thing is clearly wrong.


#59

I don’t see this as being evil or greedy, probably either an oversight or laziness on the display-side of programming (the web developers) that is easily fixed. It’s not like they are actually deleting relevant information, they just aren’t displaying everything to you in a nice formatted payment history.

Also, the $10 off anything over $14.99 is a nice summer deal…buying more copies of Phoenix Point for friends just became tempting…


#60

wow :hushed:, i’m not even gonna go into this, the others already did, but wow :expressionless:

i will touch on, that i still haven’t heard back from support, so you getting everything sorted in 2 hours did not apply to me, i’m still waiting…
so definitely not 10/10 support for me on that part (i’ve mentally attributed it to not having spent actual $ and maybe been put on lower priority)

:point_right: