[FIXED] Epic Games Store is REMOVING the games billing information on timely basis

[Pylinaer]

I have zero intention of installing their (currently) bloatware.

I’d rather buy stuff on steam or GOG than get it for free on epic.

[YQMaoski]

If it’s a game I am likely to play and replay, I would do that. For a lot of these, for me at least, it’s a play through once and be done with. So if a company let’s me play for free, I am usually too cheap to go buy on another platform…

[delenn13]

@mrgarves1234

1)Your public IP address(es) (IPv4), which you can find by searching “What is my IP address” in your internet browser ( not private IP an example 192.168.1.1 ), an example of a Public IP: 107.77.192.24.

How is that a way of identifying you? I could have been at a coffee shop using a VPN. Or I changed my ISP…which could be a fact soon if they don’t get their act together. I could have been on vacation…this makes no sense whatsoever…

@mrgarves1234

Last 4 digits of the first payment card used on the account. Ignore if the purchased weren’t made via credit card.

I have about 7 and I switch between 3 and 4 of them because i get points/money etc…It depends on how close one is to where i can cash it out…And certain times of the year I get double points/cash.

Note to self: Self, forget about Epic. They don’t know ya…or care to know you.

[Tencore]

@Gnuffi

and on ITAD the price was ofc demolished because of it

Hey sorry going to bug you on this thread too again lol. I started thinking about this again because Cyberpunk being given away for free in the Steam event, so started thinking about ITAD prices again and people that look at hist lows. This is very limited and not exactly open to everyone so doubt it goes on ITAD as a price drop but started looking into games from the Epic sale and wondered why ITAD didn’t nuke all the prices there. Ghost recon wildlands still shows $15 hist low but I got it for $5. IDK I guess just another reason why I see looking at ITAD only as being kinda silly lol. Sorry this comment probably isn’t very meaningful but it just got me thinking about it again

[GDBringer]

because Cyberpunk being given away for free in the Steam event, so

[Tencore]

yup as soon as the event started everyone moved Cyberpunk to the top of their wishlist, including me lol. So of course it is the top game given away right now

[Gnuffi]

not sure why that one escaped, might have gotten an exemption, manual overhaul, or “something” when they scraped/updated it
as an example, subnautica below 0 still holds it’s 6€ “voucher” price on itad, but Subnautica don’t and is listed as lowest for 15 on epic(not counting the freebie)
i know after a little while they changed it from an automatic price, to count as a coupon on ITAD, meaning it don’t default/auto add that price,
but why then all games didn’t get updated “equally” to reflect this i’ve no clue , nor even why the bothered to in the first place, guess they must have felt it was necessary, -but not warranting enough effort to make sure it was “reverted” for all apps

but yea, itad/price matching sites has their flaws, many are for instance “broken”, like mentioned with @fraggles in regards to price increase vs discount with early access, or just other events
most easy one to mention is; back before 2016 when tons of games were common to get massive discounts, flash deals etc. So some prices still remain as rock bottom for those games, despite (likely) never going to see that match again, and as result don’t pop up unless you adjust the notify price threshold for such games yourself
^which is also why it’s not really something to be used as a “be all”/100% reliable tool when for a glance comparison and quick purchase. But more something for those that want a decent avg aggregate, or penny pinchers or those that just don’t want to get taken in by “fake”/mediocre discounts -like the current steam sale

[Tencore]

ah ok cool, pretty much how I see it as well. I was just bored, nothing to do in this steam event smh, so started looking at this again. You always have good info to share so thought id continue our conversation on it

[dtexneus]

It’s kinda looking now like these free aren’t even truly tied to your account, I’m seeing some people saying that their free games were removed from their library after reinstalling the game/laucher.

There’s some people talking about it in a Steam group discussion here.

Edit: Corrected link so it didn’t send you to one of the pages linked already on the discussion.

[Gnuffi]

i’m not laughing because of these people’s misfortune, i’m laughing because the exact scenario happened that was predictable mentioned in one of the earliest replies

@Gnuffi

@wasabiyoyo

What are the negatives to removing the billing info for free games?

besides the potential of not being able to keep track (unless you kept a manual doc)/removing of games from your account?

-specially since they don’t provide you with a confirmation email from “purchase” of freebies, meaning you have nothing to fall back on should they either decide to remove games from your acc/game disappear, or just for acc backup in case it got compromised… (remember EA deleted entire acc)

Not saying Epic is total d*ckbats intentionally doing/plotting malicious actions and this is some string in a ploy of theirs. (leaning more towards incompetent)

-But having an order id can come in pretty freakin handy in some situations…

[coralinecastell]

@dtexneus

their free games were removed from their library after reinstalling the game/laucher.

Anyone else feeling a little Schadenfreude on this beautiful Sunday?

[wasabiyoyo]

yo cmon

[Gnuffi]

? it’s just a repost of my earlier entry, perfectly fitting this outcome,
not a “dig” at you just because the old post are is "quote"box

[onLooSe]

He can’t read/reread… too much work ;]

Slap a pointless meme and he won’t notice.

[wasabiyoyo]

[Fraggles]

Epic Games Store FAILS AGAIN Removes games from customer accounts

Reasonable roundup for the latest round of Epic cockups.

Edit: Update with response from Sweeney

Epic Games Store Fail Update: Purchase History Broken and Tim Sweeney Responds

Turns out payment history and email receipts are important, huh? Who’d have thought!

[missiloon]

I like sid Aplha’s video’s a lot. And when he talked about billing in the update video, I was thinking about this topic directly.

[Strifeborne]

Huh, interesting. I checked my payment history yesterday and it was the usual “last three months only” deal, but now it suddenly shows my entire history all the way back to Shadow Complex Remastered freebie in 2015.
Can anyone confirm that it’s not just me?
EDIT: I decided to check more myself and lo and behold:

SidAlpha

Tim Sweeney

Epic Games Store

So the official stance currently is that 90 day history was a bug. Still doesn’t look good that it persisted for so long, but at least it’s supposed to be fixed now.

[Tencore]

@Fraggles

Turns out payment history and email receipts are important

They do send email receipts but only for games you actually spend money on, Steam is the same as they don’t send you email receipts for free games. Steam does have a great activated license history section though.

[onLooSe]

Now the payment history has a button “Show More” and I can confirm that it shows everything from the freebies… so far. Never installed the client though, yet. Thanks a lot for this update!

Seems it’s fixed for now, so I will change the title, but still - if this is not the case for everyone - feel free to mention it. Cheers!