No Planet Zoo key


#1

Hi :slight_smile:

I ordered planet zoo over 10 hours ago and still haven’t received my key. Apparently there was an “error retrieving my key”. I haven’t heard back yet via email and I’d thought I’d just try here as it seems more accessible.

Thank you!!


#2

Dont worry you’ll get your key,must be some hiccup in their system.

Did you email them at help@chrono.gg ? Might be just that everyone’s out of office or something.

@delenn13 who would you suggest to @ to get a faster response here in forums? I’m not sure who is handling these things these days out of chrono team.


#3

It happens on the very rare occasion but they will usually get back to you fairly soon.

Usually @Ernin8t0r deals with this sort of thing, maybe @SlushieSamurai, @lonin or possibly @dusty could help as well.


#4

Thank you both !! Hopefully I’ll get it soon


#5

Hi! Has this been resolved yet? If not, I’m happy to check up on this for you.


#6

hi, no not yet :frowning: still no key showing up


#7

You got it @SlushieSamurai ???


#8

Yep! Checking in with some people rn. Thanks for the wait!


#9

Just sent ya a DM :grin:


#10

Hey guys,

I still haven’t recieved a key yet :frowning:


#11

Im so sorry! Not sure how this was missed, grabbing your key at this moment. Expect an email in the next few minutes :slight_smile: