Hi 
I ordered planet zoo over 10 hours ago and still haven’t received my key. Apparently there was an “error retrieving my key”. I haven’t heard back yet via email and I’d thought I’d just try here as it seems more accessible.
Thank you!!
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Dont worry you’ll get your key,must be some hiccup in their system.
Did you email them at help@chrono.gg ? Might be just that everyone’s out of office or something.
@delenn13 who would you suggest to @ to get a faster response here in forums? I’m not sure who is handling these things these days out of chrono team.
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It happens on the very rare occasion but they will usually get back to you fairly soon.
Usually @Ernin8t0r deals with this sort of thing, maybe @SlushieSamurai, @lonin or possibly @dusty could help as well.
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Thank you both !! Hopefully I’ll get it soon
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Hi! Has this been resolved yet? If not, I’m happy to check up on this for you.
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hi, no not yet 
still no key showing up
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Yep! Checking in with some people rn. Thanks for the wait!
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Just sent ya a DM 
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Hey guys,
I still haven’t recieved a key yet
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Im so sorry! Not sure how this was missed, grabbing your key at this moment. Expect an email in the next few minutes
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