Never got a key!


Bought a copy of Alien Isolation during the deal period. Got an email notifying me that the transaction went through but there was an error retrieving the key and to email support. I have emailed support twice with no word back and its been more than a day. Any help??


Lets see if @Ernin8t0r sees this if mentioned. He will be able to help.


I don’t know who is in the office today… Maybe @dusty or @lonin???


Ouch. That’s not good.




Dont worry, we have very lovely people working here so they will definitely help you out :slight_smile:


Just checking in… @Zaney, Did you get your key?


@delenn13 They told me the cloud had a bit of a hiccup and ran into some issues delivering the key. Since I haven’t gotten my key yet they have issued me a refund for the inconvenience and they will shoot the key my way whenever they get it. Thnx for askin tho :smile:


OK! They are good about being fair to the customers :heavy_heart_exclamation::heavy_heart_exclamation::heavy_heart_exclamation:


I also never got a key or any reply to my 3 mails because of a missing key for Bayonetta… Is there any chance to get a reply this way?


Sounds unlikely but @Ernin8t0r might be able to help you if that’s the case.


Ermin8t0r helped me fast and more than fair, best support I could imagine!