Hi @azoriss, how are you?
As @M00 has previously replied above, please e-mail the Chrono staff – at email@example.com – with more details about your problem and they’ll be happy to help.
You’re welcome at the forums for giveaways among members, memes and interesting discussions! Have a nice weekend.
if you got the Minion Masters pack from coin shop, i do believe that’s because you need to redeem the key for items “in game”/inside minion masters, not direct via steam activation
otherwise do as Coraline and M00 said, send crhono and email