How long does it take to get an answer to an email sent to the helpdesk?
Should I write them more them more directly then? Coz’ It’s been more than 24h since I sent the email.
Just be patient. @harith’s 24 hour statement isn’t a fact, just a rule of thumb. From experience I can say that they will get back to you eventually, even if it takes a few days.
I meant from the time I summoned them to this thread, shouldn’t be long now
Hello, I hate to be annoying but I want to point out that I sent the email to helpdesk on Monday. At what point do I try to contact anyone more directly?