First of all, Epic sucks. Now that that’s out of the way, I need some help. I’m having two issues. My games will not sync when I hit sync now. The syncing date that it has was from 8/31. When I hit sync now, it does something, but doesn’t update the date when it’s synced. So, it’s clearly not working in some form whether the date is not being updated, or the sync just flat out doesn’t work. I contacted their support, they are utter garbage and they had said for me to try to clear the cache which I suggested, so they clearly only took what I had thought and told me something I already knew I could at least try. That was a waste. Oh and it didn’t work.
Now the second issue is that my game library used to show my installed games at the top. Now I have to search through my list of games just to find each one. You can see how that can be annoying if you have a million games. Luckily I don’t, but it is still annoying when it was a nice convenience to see exactly which games I already have installed. The support that was provided this time was basically no support whatsoever. They asked if I had some errors and to describe the issue more. Well, there were no errors and also there was nothing else to describe. Couldn’t even give a suggestion to at least try. Now I know it’s ok to ask about the errors, but to not give any suggestion just shows how incompetent their “support” is. Now that my rant is over about how awful their support has been, at least in my eyes.
I looked up both these issues beforehand and found no solutions. So, I am here to get some help from you all since, I easily trust all of your help than their awful joke of a “support” team. Sorry I keep quoting support, but they are seriously a joke so far.