agree, a Chrono local server-side timestamp with their PST, PDT, CDT, whatever weird time format the colonial infidels are using these days 
, would be very handy added to the current “date stamp”, and might help make it more clear/obvious to those that genuinely miss out where/when it isn’t a bug
2 Likes
Tell me about it, every time I see their date I’m confused for a second,
‘Today isn’t the seventh, neither was yest-… oh’
Every. Damn. Time.
3 Likes
Appreciate the feedback everyone, this is definitely something we’re planning on improving. For those that have lost streaks, with the exception of a single event a month ago where some people were unable to login and get their streak (we’re working on compensation for those affected), we’ve yet to find any evidence of people losing their streaks incorrectly. We’ll continue to investigate, but 100% of the time it’s been a combination of people missing a day and forgetting (happened to me as well!) or getting confused on the time of the daily reset.
8 Likes
I just lost my streak at day 16. I have a reminder set to visit every day, because I decided I wanted to reach the 30 day streak. It shouldn’t be possible I missed a day.
In my observation, the bug regarding this issue seems to lie at the coin button on the main page, which doesn’t seem to reset correctly to allow claiming the coins even though it should be possible.
In my timezone, the sale reset happens at 7PM or 1 hour earlier/later (depending on the day light saving). It’s actually pretty convenient time for me because I usually have time to click soon after the reset. On days when I can’t do the click in the evening I still have lots of time next day to do it before evening.
I consistently visit the site around noon/early afternoon just to make sure I claimed the coins previous night. But today it should have allowed me to claim the coins in the morning because (according to the coin transaction log) previous day I had claimed the coins late at 4:06PM, less than 3 hours before the reset. But the mistake I did I just assumed (without checking the log) that I must have visited the site previous night or AM hours.
According to the coin transaction log, turns out I had not claimed coins previous evening (or for some reason that click has not registered to the transaction log?) Anyway, the fact is when I visited around noon today, the coin button did not allow me to claim the daily coins, but it should have allowed me to do that because I had not claimed the coins yet for today.
I added the timestamps to my coin transaction log Chrono.gg - One game. One amazing deal. Every day at 9AM Pacific. for the past week:
https://i.imgur.com/JiPTEr5.png
5 Likes
without being able to know the “specifics”, (you’ll have to ask chrono about that), it clearly looks to me like you suffered from the “i accidentally pushed my coin/time” issue
if you look at february 28th, you have claimed it, after deal reset, “as usual”, for you
but then you missed march 1st, which you then pushed to march 2nd but before deal reset
and that time then continues on
T01, T11, T13, T16 -all before your deal reset(but at "next days date), and then at the “break”, you didn’t do it before deal reset, as you should have to keep it up, but after (T21), again “as usual”
but because you had once pushed your coin/streak/time a day, you’d in fact have needed 2 entries on the “same date”, in order to return to your “usual” time while still maintaining streak, -which you didn’t, and thus a “date late” (technically skipped more than a full 24 hours, which ofc can’t happen without breaking your streak)
hope this might makes sense,
-besides that, all you can probably do is take it up with chrono support to see if they “see” anything different in the log or can provide you with some assistance or log details
4 Likes
How do you get the time stamps to show up? My coins page shows something completely different…
2 Likes
Its just an edited image. I copy&pasted the timestamp data from the html source.
You need to look at the HTML-source of the page. Using dev tools inside webbrowser is even faster by using the “inspect element” feature. Just inspect the element on the Date column, and variable titled “datetime” contains the timestamp data.
3 Likes
what happened to your steak?
2 Likes
Thanks for the clear explanation. There was nothing new to me though but somebody else might find it useful. I try to explain where the issue is again:
On March 5th evening I’m not sure did I visit the site after the T19 reset or not, but I am 100% sure I visited the site around noon next day (March 6th) but: the button did not allow me to claim the coins. This is when I made the mistake not verifying the coin transaction log, but instead I just made false assumption that I must have visited the site previous night after the reset.
So then I didn’t visit the site again until after the T19 reset. Of course I totally understand this is where the problem is: there is no record of claiming the March 6th coins on time. But that is not the problem, the problem is: I could not claim the coins although I was at the site at the right time, about 7 hours before the reset time. Has this happened to anyone else?
3 Likes
If you haven’t already, throw us an email at help@chrono.gg and we’ll take a closer look.
6 Likes
i totally got that’s what you were saying,
but you also have to understand, anyone could come and say “the coin couldn’t be clicked/already greyed out as if claimed” -after they broke their streak
because all your log shows us is human error
and since i know it’s all complicated with code and such, that’s why i mention “specifics” and log details, from chrono support, to see if it might show it was a bug there/then.
Because “we”(on the forum) can’t see if you actually logged in when you say you did, or interacted on site, or if the coin couldn’t be clicked
all “we” can see, from your coin log (which i’m assuming is directly tied to coin spin), is when/where “you” didn’t click it, not “if you clicked it and didn’t register/coin was already clicked”
that’s the type of details you need chrono support to help with
because “anyone” could just make such a statement after they broke their streak, to cover up human error, if you get me
not saying that’s what you did/happened, since tech gizmo computer program stuff is like alien hoodoo to me i couldn’t say there isn’t a bug,
-just that with what you presented there, it looks mighty convincing to be the nr1 cause of most issues in all things; human error
(since once you start with the coin push, it’s easy in the mind to recall “i already checked yday, no need now”, and it’s quite likely that wasn’t the day/noon, and you forgot)
so more log details you’d need to get direct from chrono to confirm the coin was “greyed out as if clicked”
because without screens of it being greyed out at the time, or anything tangible detailing what you say, it’s just your “word” on the forum (and people have said many things here for their broken streak)
that’s why you need chrono support to maybe get it sorted, and if not to maybe get more details that can satisfy you more in how you broke it
(i don’t know how support tackle a “broken streak scenario”, just that’s it’s there you need to go when you want more than of the forum)
4 Likes
better yr strea than yr d
meh, ok, I’ll let myself out
4 Likes