Hey! Apologies for the late response, and thanks to everyone who’s contributed to this thread.
Unfortunately this was an external issue, not involving our system. Ultimately, there wasn’t anything we could do on our end. Part of the job is knowing that these things can and will happen sometimes.
I realize there’s no truly satisfying answer when it comes to situations like these, but hopefully you enjoy the rest of your day, and as always feel free to reach out to me for questions! I won’t always have a perfect answer right away, but I can always look into things for you.