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[FIXED] Epic Games Store is REMOVING the games billing information on timely basis

epic-games

#75

yup as soon as the event started everyone moved Cyberpunk to the top of their wishlist, including me lol. So of course it is the top game given away right now


Steam Summer Sale 2019 was a thing.
#76

not sure why that one escaped, might have gotten an exemption, manual overhaul, or “something” when they scraped/updated it
as an example, subnautica below 0 still holds it’s 6€ “voucher” price on itad, but Subnautica don’t and is listed as lowest for 15 on epic(not counting the freebie) :man_shrugging:
i know after a little while they changed it from an automatic price, to count as a coupon on ITAD, meaning it don’t default/auto add that price,
but why then all games didn’t get updated “equally” to reflect this i’ve no clue :thinking:, nor even why the bothered to in the first place, guess they must have felt it was necessary, -but not warranting enough effort to make sure it was “reverted” for all apps :sweat_smile:

but yea, itad/price matching sites has their flaws, many are for instance “broken”, like mentioned with @fraggles in regards to price increase vs discount with early access, or just other events
most easy one to mention is; back before 2016 when tons of games were common to get massive discounts, flash deals etc. So some prices still remain as rock bottom for those games, despite (likely) never going to see that match again, and as result don’t pop up unless you adjust the notify price threshold for such games yourself
^which is also why it’s not really something to be used as a “be all”/100% reliable tool when for a glance comparison and quick purchase. But more something for those that want a decent avg aggregate, or penny pinchers or those that just don’t want to get taken in by “fake”/mediocre discounts -like the current steam sale :wink:


#77

ah ok cool, pretty much how I see it as well. I was just bored, nothing to do in this steam event smh, so started looking at this again. You always have good info to share so thought id continue our conversation on it :smile:


#78

It’s kinda looking now like these free aren’t even truly tied to your account, I’m seeing some people saying that their free games were removed from their library after reinstalling the game/laucher.

There’s some people talking about it in a Steam group discussion here.

Edit: Corrected link so it didn’t send you to one of the pages linked already on the discussion.


#79

i’m not laughing because of these people’s misfortune, i’m laughing because the exact scenario happened that was predictable mentioned in one of the earliest replies :joy:


#80

Anyone else feeling a little Schadenfreude on this beautiful Sunday?


#81

yo cmon


#82

? it’s just a repost of my earlier entry, perfectly fitting this outcome,
not a “dig” at you just because the old post are is "quote"box :+1:


#83

He can’t read/reread… too much work ;]

Slap a pointless meme and he won’t notice.


#84

please_stay_longer


#85


Reasonable roundup for the latest round of Epic cockups.

Edit: Update with response from Sweeney

Turns out payment history and email receipts are important, huh? Who’d have thought!


#86

I like sid Aplha’s video’s a lot. And when he talked about billing in the update video, I was thinking about this topic directly.


#87

Huh, interesting. I checked my payment history yesterday and it was the usual “last three months only” deal, but now it suddenly shows my entire history all the way back to Shadow Complex Remastered freebie in 2015.
Can anyone confirm that it’s not just me?
EDIT: I decided to check more myself and lo and behold:




So the official stance currently is that 90 day history was a bug. Still doesn’t look good that it persisted for so long, but at least it’s supposed to be fixed now.


#88

They do send email receipts but only for games you actually spend money on, Steam is the same as they don’t send you email receipts for free games. Steam does have a great activated license history section though.


#89

Now the payment history has a button “Show More” and I can confirm that it shows everything from the freebies… so far. Never installed the client though, yet. Thanks a lot for this update!

Seems it’s fixed for now, so I will change the title, but still - if this is not the case for everyone - feel free to mention it. Cheers!


#90

Not only is that purchase history fixed. You now get an email confirmation even for freebies claimed. :smiley:


#91

Well good on them for fixing that much, real easy thing to set up so, so now they’re at GOG’s level in this one regard. I loathe that it took a youtuber to call out Tim Sweeney personally for it to happen.

Remains to be seen if these receipts will be taken seriously by their support staff next time something goes missing from an account though. Or if they’ll keep insisting you remember whichever credit card number you used first or all that other nonsense they’ve been demanding.


#92

Repurposing this thread to a general Epic screwup documentation thread.
Epic store saga continues and we can now showcase a new interesting result of devs getting their payday ahead of time. Which is them showing their utter contempt and down right hatred for their would be customers.


It’s a bit of a shame, the game looks cute and possibly fun. But with the attitude shown here I can’t imagine they’re going to bother to as much as finish the game, why would they? They’re already guaranteed to profit no matter the quality of the product.

#93

Ouch. That is a very unfortunate video.

From what I know, game developers do live in an echo chamber. Game developers talk to other game developers. For advice, networking, friendships, what have you. So they really have their own private community. Sadly, their community succumbed to a lot of trash talk and hatred for “gamers”. They always vent about people that hate their games. These developers have a lot of resentment and literally can’t distinguish between fans with criticism and anything negative.

Toxic gamers. Entitled gamers. Trolls. Man babies. (And many other inappropriate nouns.)

These are just some examples of what game developers say to “other” their critics. And it is simply easier to do this so that they don’t have to listen to negativity.

They will not realize the result of their bad decisions until at least 5 years or when they try to continue making their next game. And then, people will not remember the developers that mistreated their fans because names are hard to remember for that long. And gaming studios close/rename themselves to hide from their bad history. Consumers will need to see a list of named developers attached to a history of their development behavior in order for the developer community to realize there will be consequences (ie. nobody buying their game).

All this animosity only started…3-5 years ago? So it will be a few more years until gamers put together a (as that video is attempting) dirty devs list. Which I agree with the idea of having. That will be for players in the know. But it might be even years longer to bite the uninformed players too.

Thanks for the video. It really made me think about a lot.


#94

That Ooblets has gone epic exclusive and the way the developers are treating gamers is hurting, this was my most wanted indie game of 2019. I’ve been looking forward to it for more than a year… :frowning: