so epic games app just scrubbed my entire purchase history!! I only have 2 games, Metro Exodus and World War Z. World War Z now says “Get” instead of “launch”. after emailing epic they demanded my ip address, when I joined epic which was back in 2016 for fortnite, other systems tied to my epic account account, the last 4 digits of my credit card blah blah. I provided him all this info and he says it does not match!!
Thank you for your reply and for providing me with the Order ID of your purchase.
I manage to locate the account with this purchase.
In order for me to proceed further with my investigation and also to verify that you are the true owner of the account, I would like from you to provide me the following information.
1)Your public IP address(es) (IPv4), which you can find by searching “What is my IP address” in your internet browser ( not private IP an example 192.168.1.1 ), an example of a Public IP: 220.127.116.11.
2)Date when you created your Epic Games account (you can see the account creation email).
3)An invoice ID for any Epic Games purchases you made on the account (the Invoice ID begins with an “A,” followed by 8 digits; example: A12345678).
4)I am sure you know where you made the purchases from. The country should be enough but more information are always appreciated.
The first nickname of the account.
Last 4 digits of the first payment card used on the account. Ignore if the purchased weren’t made via credit card.
Date of your last login, as of the time you send me your response.
Names of any PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account and the dates when they were connected.
Here in Epic Games security of our players is our top priority, so if we’re unable to verify you own the account, we won’t be able to make any changes.
I am eagerly waiting for your reply!
I sent him my paypal purchase history for both games and he still says sorry that’s not a match! how could I even have Metro Exodus working and WWZ not?
I remember a few days ago I had to re-enter my login info when I opened the app to play wwz a few days ago! very odd!