Fair Enough. Looking through the list of complaints, some of them I feel like Steam has limited capability to do anything about.
“Consumers further allege they purchased a game based on the features advertised, however when playing the game they found the features were not as advertised.” I feel like this is similar to No Man’s Sky, which was an issue with the Developer overpromising than Steam. I’m sure there are cases that the Store Page is incorrect, but how can Steam effectively determine if it’s in the game or not. I feel like it’s more of a dev issue.
“Consumers allege their accounts were hacked, and items in their account were stolen.” I think this is more likely someone accidentally provided their account details to a spoof site or bad passwords than Steam.
But yeah, Epic and Steam both have the same rating, and I didn’t check. That’s my fault.
After looking at it further, it appears the system can be readily abused for bringing a company’s rating down, but then again, I’m not 100% sure how their rating system works.